Job Description
Join our dynamic IT team as an IT Support Specialist in the heart of Washington DC. We're seeking a technically skilled professional to provide exceptional user support, maintain system integrity, and drive innovation across our organization. This hybrid role combines on-site presence in our downtown office with remote flexibility. You'll be the go-to expert for troubleshooting, security protocols, and seamless technology integration. We offer competitive benefits, professional development opportunities, and a collaborative work environment in the nation's capital.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and endpoint security systems
- Deploy and configure Windows 10/11 workstations and mobile devices
- Implement cybersecurity best practices and incident response protocols
- Document SOPs and maintain IT asset inventory
- Collaborate with vendors for hardware/software procurement
- Support audiovisual systems for hybrid meeting environments
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 and cloud technologies (Azure/O365)
- Strong knowledge of TCP/IP networking and VPN solutions
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service skills
- Ability to lift 30 lbs for equipment maintenance