Job Description
Join Nevada Tech Solutions, Las Vegas' premier IT infrastructure partner, as we revolutionize enterprise support for Fortune 500 clients. Our dynamic team thrives in the heart of the tech desert, delivering cutting-edge solutions to the city's booming hospitality and gaming industries. As an IT Support Specialist, you'll become the backbone of our client operations, ensuring seamless digital experiences through proactive monitoring and rapid issue resolution.
We offer a collaborative environment where your technical expertise directly impacts business success. With competitive benefits, career advancement paths, and exposure to enterprise-grade systems, this role is your gateway to becoming a Las Vegas tech leader.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions including EDR and MDM
- Lead hardware refresh cycles and device lifecycle management
- Document SOPs and knowledge base articles for internal teams
- Collaborate with network engineers on LAN/WAN optimization projects
- Mentor junior technicians through our peer-review system
Qualifications
- 3+ years enterprise IT support with Windows Server administration
- CompTIA A+/Network+ or equivalent certification required
- Hands-on experience with SCCM/Intune and Jamf Pro
- Strong troubleshooting skills across hardware, software, and network layers
- Experience with ServiceNow or similar ITSM platforms
- Knowledge of PCI DSS compliance standards
- Bachelor's in IT/Computer Science or equivalent experience