Job Description
Join our dynamic team at TechFlow Solutions as an IT Support Specialist and become the backbone of our technical operations. We're seeking a passionate problem-solver to deliver exceptional IT support across our Jacksonville headquarters. In this critical role, you'll empower colleagues through seamless tech solutions while driving innovation in our digital infrastructure. Enjoy competitive compensation, growth opportunities, and a collaborative environment that values your expertise.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues including desktops, laptops, printers, and mobile devices
- Manage user accounts, permissions, and access control systems (Active Directory)
- Deploy and maintain network infrastructure including VPN, firewalls, and wireless access points
- Document IT processes, create knowledge base articles, and maintain asset inventory
- Collaborate with cross-functional teams on system upgrades and security initiatives
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, macOS, and Microsoft 365 administration
- Strong networking fundamentals (TCP/IP, DNS, DHCP) and troubleshooting skills
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication and customer service abilities
- Valid driver's license and reliable transportation for on-site support