Job Description
Join our dynamic team as an IT Support Specialist in sunny San Diego! We're seeking a tech-savvy professional to deliver exceptional user experiences through seamless technical assistance. This is your chance to make an immediate impact in a fast-paced environment where innovation meets reliability.
Our ideal candidate thrives in troubleshooting, possesses excellent communication skills, and is passionate about empowering colleagues through technology. If you're ready to elevate your career in a company that invests in talent, apply now!
Responsibilities
- Provide Level 1-2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system with SLA-driven resolutions
- Deploy and configure Windows/macOS systems and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support cloud services (O365, Azure) and security protocols
- Conduct user training on IT best practices
Qualifications
- 3+ years of IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Active Directory, SCCM, and Intune
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ServiceNow or similar ticketing systems
- Bachelor's degree in IT or related field preferred