Job Description
Join TechCore Solutions' dynamic IT team as an IT Support Specialist in Philadelphia! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This urgent role offers competitive compensation, comprehensive benefits, and opportunities for rapid career growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Windows/macOS environments and cloud-based applications
- Implement cybersecurity protocols and data protection measures
- Document IT processes and maintain accurate asset inventory
- Collaborate with cross-functional teams on system upgrades
- Train staff on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Active Directory, Office 365, and endpoint management
- Strong troubleshooting skills for Windows/macOS/Linux systems
- Experience with ServiceNow or ITSM platforms
- Excellent communication and problem-solving abilities