Job Description
Are you a problem-solver with a passion for technology? Apex Digital Solutions is seeking a skilled IT Support Specialist to join our dynamic team in Oklahoma City. We are a forward-thinking company dedicated to providing top-tier digital solutions to our clients, and we are looking for someone who thrives in a collaborative environment.
In this role, you will be the first line of defense for our internal systems, ensuring our employees have the tools they need to succeed. If you are looking for a stable, rewarding career in a city known for its growth and vibrant culture, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development opportunities and certification reimbursement.
- A collaborative culture that values innovation and employee growth.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain Windows 10/11 and Microsoft 365 environments.
- Perform routine system backups, updates, and security patching.
- Collaborate with the IT team to deploy new workstations and peripherals.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Assist with user onboarding and training regarding company policies and software usage.
Qualifications
- Associate’s degree in Information Technology or equivalent professional experience.
- Strong understanding of Active Directory, Group Policy, and VPN configurations.
- Proficiency in troubleshooting TCP/IP, DNS, and hardware peripherals.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Ability to prioritize multiple requests in a fast-paced, high-volume environment.
- Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus.