Job Description
Join TechSolutions Inc., a leading IT services provider in Detroit, as an IT Support Specialist! We're seeking a technically skilled professional to deliver exceptional IT support to our diverse clientele. This hybrid role offers the opportunity to work in our downtown Detroit office while supporting remote teams. You'll be the go-to expert for resolving technical issues, implementing security protocols, and optimizing system performance. Our collaborative team values innovation and professional growth, offering competitive benefits and career advancement opportunities.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and Active Directory administration
- Deploy and maintain cybersecurity measures including firewalls and endpoint protection
- Document IT infrastructure, procedures, and incident reports
- Collaborate with vendors for hardware/software procurement and maintenance
- Train staff on cybersecurity best practices and new technologies
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud services (Azure/O365)
- Strong troubleshooting skills with desktop, mobile, and network technologies
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Knowledge of cybersecurity frameworks and compliance standards
- Valid Michigan driver's license for occasional on-site visits