Job Description
Join our dynamic team as an IT Support Specialist in Portland, Oregon! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS endpoints and mobile devices
- Implement security protocols and ensure compliance with IT policies
- Monitor and maintain cloud infrastructure (AWS/Azure) and SaaS applications
- Document processes and create technical knowledge base articles
- Collaborate with cross-functional teams on IT projects and upgrades
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Proficiency in Active Directory, Group Policy, and endpoint management tools
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and ITSM frameworks
- CompTIA A+/Network+ or equivalent certifications preferred
- Excellent troubleshooting skills and customer service orientation