Job Description
Join TechNOLA Solutions as an IT Support Specialist and become the backbone of our dynamic team in the heart of New Orleans! We're seeking a tech-savvy professional to deliver exceptional support to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve IT tickets through ticketing systems with SLA adherence
- Deploy and configure Windows/macOS workstations and mobile devices
- Implement cybersecurity protocols including endpoint protection and VPN management
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of experience in enterprise IT support or help desk roles
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Strong troubleshooting skills for Windows/macOS, networking, and security issues
- Excellent customer service with ability to train non-technical staff
- Valid Louisiana driver's license for occasional on-site support