Job Description
Join our dynamic IT team in Minneapolis and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to 200+ employees. This hybrid role combines on-site troubleshooting with remote system management, offering growth opportunities in cloud technologies and cybersecurity. Enjoy modern perks like flexible scheduling, professional development stipends, and a collaborative workspace in downtown Minneapolis.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Windows 10/11 deployments and Active Directory administration
- Implement cybersecurity protocols including endpoint protection and patch management
- Support cloud infrastructure (Azure/O365) and SaaS applications
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Lead IT projects including office relocations and system upgrades
Qualifications
- 3+ years of IT support experience with Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and Active Directory management
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication abilities with non-technical stakeholders
- Bachelor's degree in IT or related field preferred