Job Description
Join our innovative team at TechCorp Solutions as an IT Support Specialist in Oakland. We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our cutting-edge infrastructure. This hybrid role combines remote flexibility with on-site collaboration in our vibrant downtown Oakland office. You'll be instrumental in empowering our diverse workforce through seamless technology solutions. Enjoy competitive benefits, professional development opportunities, and a culture that values work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve user tickets via ServiceNow with SLA adherence
- Deploy and configure workstations, mobile devices, and cloud services
- Document SOPs and knowledge base articles for team scalability
- Collaborate with security team on vulnerability remediation
- Train staff on cybersecurity best practices and new tools
- Optimize network performance across 15+ office locations
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Office 365, and endpoint management
- Strong troubleshooting skills with network diagnostics tools
- Experience with service desk software (ServiceNow preferred)
- Excellent communication skills and customer service mindset
- Ability to lift 30lbs for hardware deployments
- Valid California driver's license for occasional site visits