Job Description
Join Omaha's premier tech company as an IT Support Specialist! We're seeking a dynamic professional to deliver exceptional technical support to our growing team. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in Omaha's thriving tech hub. If you're passionate about solving complex technical challenges and providing outstanding user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows-based systems and Active Directory infrastructure
- Deploy and configure end-user devices including laptops, monitors, and peripherals
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to implement technology solutions
- Monitor system performance and proactively address security vulnerabilities
- Support cloud services including Microsoft 365 and Azure environments
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for hardware and software issues
- Experience with Microsoft 365 administration and cloud migration
- Excellent communication and customer service abilities
- Ability to work independently and prioritize competing tasks
- Valid Nebraska driver's license for occasional on-site support