Job Description
Join our dynamic IT team at Nexus Technologies, a leading innovator in cybersecurity solutions. We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing client base in Virginia Beach. This hybrid role combines on-site infrastructure management with remote support for Fortune 500 clients. You'll work in a collaborative environment where your problem-solving skills directly impact business continuity and user productivity. Enjoy competitive benefits including professional development stipends and flexible work arrangements.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS environments, including hardware/software troubleshooting and network diagnostics
- Manage Active Directory, VPN configurations, and endpoint security systems across 500+ devices
- Document IT processes using ServiceNow and maintain updated knowledge base articles
- Coordinate with vendors for hardware procurement and service-level agreements
- Lead IT security awareness training sessions for 150+ employees
- Implement backup/recovery solutions and disaster recovery protocols
- Optimize cloud infrastructure (AWS/Azure) performance and security posture
Qualifications
- 3+ years of hands-on IT support experience with enterprise environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with Microsoft 365 administration and cloud migrations
- Strong analytical skills for complex incident resolution (SLA adherence)
- Excellent written/verbal communication abilities for cross-departmental collaboration
- Relevant degree in Computer Science or related field preferred
- Security+ certification a plus