Job Description
Join our dynamic IT team at Mountain Tech Solutions in Colorado Springs! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site troubleshooting with remote support opportunities, offering flexibility while maintaining high service standards. You'll be the first point of contact for resolving hardware/software issues, maintaining network security, and ensuring seamless digital operations. We provide comprehensive training, competitive benefits, and a collaborative work environment focused on innovation and professional growth.
Responsibilities
- Provide Tier 1-2 technical support for Windows/macOS environments, including hardware diagnostics and software troubleshooting
- Manage help desk tickets via ServiceNow with SLA adherence and customer satisfaction focus
- Deploy and configure network infrastructure including routers, switches, and firewalls
- Implement cybersecurity protocols including endpoint protection and access control systems
- Document IT processes, SOPs, and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and software licensing management
- Support cloud services (Azure/O365) and backup/recovery operations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM/MEM
- Strong troubleshooting skills across hardware, software, and network layers
- Experience with ITIL processes and ticket management systems
- Excellent written/verbal communication and customer service abilities
- Valid Colorado driver's license for occasional on-site client visits
- CCNA or equivalent networking certification preferred