Job Description
Join our dynamic IT team in Mesa, AZ as an IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional technical support to our growing organization. This role is perfect for someone passionate about solving complex problems and delivering outstanding user experiences. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise makes a real difference. Apply today to become part of our innovation-driven team!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide first-level technical support via phone, email, and in-person
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure Windows 10/11 workstations and peripherals
- Document solutions in ITSM system and maintain knowledge base
- Collaborate with network/storage teams on infrastructure projects
- Train employees on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficient in Windows OS and Microsoft 365 administration
- Strong troubleshooting skills for hardware/network issues
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent communication and customer service abilities
- Basic knowledge of Azure AD and cloud technologies