Job Description
Join our award-winning IT team at TechSolutions Inc. in Sacramento! We're seeking a dynamic IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a collaborative environment, cutting-edge technology, and opportunities for professional growth. We offer competitive compensation, comprehensive benefits, and a commitment to work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Implement and maintain cybersecurity protocols including VPN and endpoint protection
- Manage Active Directory, Office 365, and cloud infrastructure
- Document technical procedures and create knowledge base articles
- Train end-users on new technologies and best practices
- Collaborate with vendors for hardware procurement and service delivery
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, GPO, and Microsoft 365 administration
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong knowledge of cloud platforms (Azure, AWS) preferred
- Excellent troubleshooting skills and customer service orientation
- Bachelor's degree in Computer Science or related field preferred