Job Description
Join our dynamic IT team at TechSolutions Inc., a leading technology services provider in California's Central Valley. We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base in Fresno and surrounding areas. This role is perfect for a problem-solver passionate about empowering users through seamless technology solutions.
As a key member of our support division, you'll work in a collaborative environment where innovation meets practicality. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of California's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for desktops, laptops, servers, and network infrastructure
- Diagnose and resolve hardware/software issues including Windows/macOS, Active Directory, and cloud applications
- Manage user accounts, permissions, and security protocols across enterprise systems
- Deploy and maintain cybersecurity measures including VPNs, firewalls, and endpoint protection
- Document technical procedures and maintain accurate knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Train users on technology best practices and system utilization
Qualifications
- 3+ years of experience in IT support or help desk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with Active Directory, Group Policy, and SCCM
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Excellent customer service skills with ability to communicate technical concepts clearly
- Ability to work independently and manage multiple priorities
- Valid California driver's license required for occasional on-site visits