Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Albuquerque! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role combines on-site troubleshooting with remote collaboration in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth in New Mexico's tech hub.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows 10/11, and macOS deployments
- Implement security protocols and conduct vulnerability assessments
- Document SOPs and maintain IT asset inventory
- Collaborate with vendors for hardware procurement and service contracts
- Train staff on cybersecurity best practices
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Azure AD, Intune, and SCCM
- Strong troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Experience with Service Desk tools (Jira, ServiceNow)
- Bachelor's degree in IT or related field preferred