Job Description
Join our dynamic IT team at TechSolutions Inc., a leader in innovative tech solutions serving Milwaukee's growing business community. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our clients. This role offers hybrid work arrangements with opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and mobile devices
- Manage user accounts, permissions, and security protocols
- Document technical processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and support
- Monitor system performance and implement preventive maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware and software issues
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to work independently and prioritize multiple tasks