Job Description
Join our dynamic team as an IT Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions across 500+ devices
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Lead IT projects including system migrations and upgrades
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows 10/11 and macOS administration
- Strong knowledge of TCP/IP networking and VPN technologies
- Experience with Service Desk tools (ServiceNow, Jira)
- Bachelor's degree in IT or related field preferred