Job Description
Join our dynamic team as an IT Support Specialist in Memphis, TN! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. You'll be the go-to expert for resolving technical issues, optimizing systems, and ensuring seamless IT operations. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth. Why join us? Competitive benefits, remote flexibility options, and career advancement paths. Apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage network infrastructure including routers, switches, and VPN configurations
- Provide Tier 2/3 support for cloud platforms (Azure, AWS) and SaaS applications
- Implement cybersecurity best practices and conduct vulnerability assessments
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, PowerShell scripting, and endpoint management
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and ability to train non-technical staff
- Bachelor's degree in IT or related field preferred