Job Description
Join our dynamic IT team as an IT Support Specialist in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. You'll be the go-to expert for resolving hardware/software issues, optimizing network performance, and ensuring seamless digital operations. This role offers growth opportunities in a collaborative environment with cutting-edge technology.
Responsibilities
- Diagnose and resolve desktop/laptop hardware, software, and network connectivity issues
- Provide Tier 1/2 support for Microsoft 365, Active Directory, and cloud services
- Deploy and configure workstations, printers, and mobile devices
- Document technical procedures and maintain accurate service records
- Collaborate with vendors for hardware procurement and warranty management
- Train users on cybersecurity best practices and data protection protocols
- Monitor system performance and proactively address potential bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and Intune/MDM solutions
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent communication and customer service abilities
- Associates degree in IT or related field preferred