Job Description
Urgently Hiring IT Support Specialist in Nashville, TN! Join our dynamic team at NashTech Solutions and become the backbone of our technical infrastructure. We're seeking a dedicated professional to provide seamless IT support across our growing organization. This is a critical role offering competitive compensation, growth opportunities, and the chance to work with cutting-edge technology in Nashville's thriving tech scene. If you're passionate about solving technical challenges and delivering exceptional user experiences, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 workstations and Microsoft 365 environments
- Diagnose and resolve printer, VPN, and Active Directory authentication problems
- Create and maintain detailed documentation of IT assets and processes
- Collaborate with vendors for hardware procurement and service escalations
- Conduct employee onboarding for IT equipment and system access
- Implement security protocols and patch management procedures
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certification required, Security+ preferred
- Expert knowledge of Active Directory, Group Policy, and Intune
- Strong troubleshooting skills for hardware and software issues
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent communication skills and customer service aptitude
- Ability to work independently and manage multiple priorities