Job Description
Are you a problem-solving enthusiast with a knack for technology? TechNova Solutions is seeking a dedicated IT Support Specialist to join our growing team in the heart of Boston. We pride ourselves on delivering top-tier technical support to a diverse clientele, and we are looking for someone who thrives in a fast-paced, dynamic environment.
As part of our IT department, you will be the first line of defense for our employees, ensuring seamless operations and rapid resolution of technical issues. If you are passionate about technology and want to make a tangible impact, we want to hear from you.
Why Join TechNova?
- Competitive salary and comprehensive benefits package.
- Flexible hybrid work schedule.
- Professional development and certification reimbursement.
- State-of-the-art office located in Downtown Boston.
Ready to elevate your career? Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (Zendesk/Jira).
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage user account creation, permissions, and security access within Active Directory.
- Onboard new employees, setting up their workstations and providing IT training.
- Collaborate with the network engineering team to maintain and improve IT infrastructure.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- 2+ years of experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Familiarity with macOS and mobile device management (MDM) is a plus.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification preferred but not required.