Job Description
Join our dynamic IT team at TechSolutions Inc. and become the backbone of our digital operations! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in San Antonio. Enjoy a collaborative environment with cutting-edge technology, comprehensive benefits, and opportunities for professional growth. Be part of a company that values innovation and employee development.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage and resolve help desk tickets via ticketing system
- Install, configure, and maintain desktop/laptop systems
- Administer user accounts, permissions, and access controls
- Document IT procedures and create knowledge base articles
- Collaborate with network and security teams on system improvements
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)