Job Description
Join our dynamic IT team in Minneapolis and become the technical backbone of our growing organization! We're seeking an IT Support Specialist to deliver exceptional technical assistance to our employees and ensure seamless operations. This is an immediate opportunity to make an impact in a collaborative environment where your expertise will be valued and rewarded.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Diagnose and resolve system outages with minimal downtime
- Document IT procedures and maintain accurate asset inventory
- Collaborate with vendors for hardware/software procurement and support
- Train employees on IT best practices and security protocols
Qualifications
- Associate degree in IT or equivalent experience (3+ years in IT support)
- Proficiency in Windows OS, Microsoft 365, and enterprise networking
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ certification preferred
- Excellent communication and customer service abilities
- Ability to work independently and prioritize multiple tasks