Job Description
Join TechFlow Solutions as an IT Support Specialist and become the backbone of our clients' digital infrastructure. We're seeking a passionate tech professional to deliver exceptional IT services in Virginia Beach's thriving business district. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts and system access across Windows and macOS environments
- Diagnose and resolve network connectivity problems using tools like Wireshark
- Deploy and configure cloud solutions including Microsoft 365 and Azure
- Document all IT procedures and maintain accurate service records
- Conduct cybersecurity awareness training for staff
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- CompTIA A+ and Network+ certifications required
- Proficiency in Active Directory, Exchange Online, and Intune
- Experience with ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for Windows 10/11 and iOS devices
- Knowledge of cybersecurity best practices (NIST framework)
- Excellent communication and customer service abilities