Job Description
Join TechSolutions Inc., a cutting-edge tech firm revolutionizing digital experiences in Los Angeles. We're seeking a passionate IT Support Specialist to empower our team with seamless technical solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across systems
- Install, configure, and maintain desktops, laptops, and peripherals
- Document technical procedures and maintain an updated knowledge base
- Collaborate with vendors for hardware/software procurement and maintenance
- Monitor system performance and implement security protocols
- Train staff on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Proficiency in Windows OS, Active Directory, and cloud platforms (Azure/GCP)
- CompTIA A+/Network+ certification or equivalent
- Strong troubleshooting skills for network connectivity issues
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Excellent communication and customer service abilities
- Ability to prioritize tasks and work under pressure