Job Description
Join our dynamic IT team in Arlington, TX! TechSolutions Inc. is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll troubleshoot hardware/software issues, maintain network security, and ensure seamless digital experiences for 500+ users. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve desktop/laptop hardware/software issues
- Manage user accounts, permissions, and access controls
- Deploy and maintain Windows/macOS operating systems
- Monitor network security and implement best practices
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Provide remote and on-site technical support (5% travel)
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification required
- Proficiency in Active Directory and Office 365
- Strong troubleshooting skills for Windows/macOS environments
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service skills
- Ability to lift 30 lbs for hardware maintenance
- Valid Texas driver's license