Job Description
Join our innovative team as an IT Support Specialist in Minneapolis! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role combines remote flexibility with in-office collaboration in our downtown Minneapolis hub. You'll troubleshoot complex systems, implement security protocols, and empower colleagues through seamless technology solutions. Our culture values continuous learning, work-life balance, and career growth opportunities.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, Teams)
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Diagnose and resolve hardware/software issues via remote and onsite support
- Create and maintain technical documentation and SOPs
- Collaborate with vendors for hardware procurement and service contracts
- Lead IT projects including device refresh cycles and software migrations
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Expertise in Windows 10/11 and macOS administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Excellent problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment
- Relevant degree in IT or related field preferred