Job Description
Join our innovative team at TechSolutions Inc. as an IT Support Specialist in Oakland! We're seeking a tech-savvy professional to provide exceptional technical assistance to our diverse workforce. You'll be the go-to expert for resolving hardware/software issues, maintaining system integrity, and ensuring seamless digital experiences. Enjoy a collaborative environment with growth opportunities and cutting-edge technology.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and configure IT infrastructure including servers and network equipment
- Create and maintain documentation for IT processes and troubleshooting guides
- Provide remote and on-site technical support for 100+ employees
- Implement cybersecurity best practices and data protection protocols
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Active Directory, Office 365, and cloud services (Azure/GCP)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent problem-solving and communication skills
- Ability to prioritize tasks in fast-paced environments