Job Description
Join our dynamic IT team at TechSolutions Inc. in Miami! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site and remote support in a fast-paced environment where your problem-solving skills will directly impact business success. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and O365 environments
- Implement and maintain security protocols including endpoint protection
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support cloud migration projects and hybrid infrastructure
- Conduct regular system audits and performance optimization
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows Server administration
- Experience with Service Desk ticketing systems (Jira/Zendesk)
- Strong troubleshooting skills for network connectivity issues
- Familiarity with cybersecurity best practices
- Excellent communication and customer service abilities
- Valid Florida driver's license for occasional on-site visits