Job Description
Join our dynamic IT team as an IT Support Specialist in Omaha! We're seeking a tech-savvy professional to deliver exceptional user support, optimize system performance, and drive digital transformation across our growing organization. Enjoy competitive benefits, hybrid work options, and opportunities to advance your career in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions (AV, EDR)
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support VoIP systems and video conferencing setups
- Monitor system health and implement preventative maintenance
Qualifications
- 3+ years in IT support with Windows/OS X environments
- CompTIA A+/Network+ or equivalent certifications required
- Experience with Service Desk tools (Jira, ServiceNow)
- Strong knowledge of Azure AD and Intune
- Excellent troubleshooting and communication skills
- Bachelor's degree in IT or related field preferred
- Experience with SCCM or endpoint management tools