Job Description
Join our dynamic IT team in Raleigh, NC as an IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. You'll troubleshoot hardware/software issues, manage network infrastructure, and drive digital transformation initiatives. Enjoy a collaborative environment with cutting-edge technology and growth opportunities. We offer competitive compensation, comprehensive benefits, and flexible work arrangements. Ready to accelerate your career in the heart of North Carolina's tech hub? Apply now!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and endpoint security systems
- Deploy and maintain cloud solutions (Microsoft 365, Azure)
- Document IT procedures and maintain service desk ticketing systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Provide user training on new technologies and security protocols
- Monitor system performance and implement preventive maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk systems (ServiceNow, Zendesk)
- Excellent communication and problem-solving skills
- Ability to work independently and manage multiple priorities
- Relevant associate/bachelor's degree in IT or related field