Job Description
Join our dynamic team as an IT Support Specialist in sunny Virginia Beach! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, modern workspaces, and opportunities for career advancement. If you're passionate about solving technical challenges and delivering outstanding customer service, this is your next big break!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Collaborate with vendors to resolve complex infrastructure problems
- Document technical procedures and maintain knowledge base articles
- Support cloud services (O365, Azure) and mobile device management
- Conduct user training on security best practices and new technologies
Qualifications
- 3+ years of experience in IT support/help desk environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities