Job Description
Join our dynamic IT team at CyberSecure Solutions, where innovation meets reliability. We're seeking a passionate IT Support Specialist to empower our Colorado Springs headquarters with seamless technical solutions. In this pivotal role, you'll be the backbone of our operational excellence, ensuring 99.9% system uptime while driving digital transformation. Enjoy competitive benefits, flexible hybrid work options, and opportunities for advanced certifications. Why join us? We foster a culture of continuous learning and offer clear pathways to senior technical roles.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Deploy and manage cloud infrastructure (Azure/O365) and on-premise networks
- Lead endpoint security initiatives including EDR implementation and vulnerability patching
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with cross-functional teams to optimize system performance
- Manage hardware lifecycle from procurement to decommissioning
- Conduct quarterly security awareness training sessions
Qualifications
- 3+ years in enterprise IT support with Windows Server administration
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, Group Policy, and Intune MDM
- Hands-on experience with ServiceNow or Jira ticketing systems
- Strong scripting skills (PowerShell/Bash) for automation
- CCNA or equivalent networking certification preferred
- Excellent problem-solving with customer-centric mindset
- Ability to lift 30 lbs for equipment maintenance