Job Description
Join NexusTech Solutions as an IT Support Specialist and become the backbone of our innovative Atlanta operations! We're seeking a tech-savvy professional to deliver exceptional support across our dynamic enterprise environment. Enjoy competitive compensation, comprehensive benefits, and a vibrant culture where your expertise directly drives business success. If you thrive in fast-paced settings and excel at solving complex technical puzzles, this is your opportunity to advance your career with a forward-thinking leader.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees including hardware/software troubleshooting
- Manage Active Directory, Office 365, and cloud infrastructure deployments
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors to resolve escalated hardware/network issues
- Lead IT onboarding/offboarding processes with HR alignment
- Monitor system performance via Nagios and SolarWinds platforms
Qualifications
- 3+ years enterprise IT support experience with Windows 10/11 and macOS
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in PowerShell scripting and SCCM deployments
- Hands-on experience with Azure AD and Intune MDM solutions
- Strong documentation skills with ServiceNow/Jira ticketing systems
- Ability to lift 50lbs and work flexible on-call rotation
- BS in Computer Science or related field preferred