Job Description
Join our dynamic IT team as an IT Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Relocation assistance available!
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues including Windows 10/11, Microsoft 365, and cloud applications
- Manage Active Directory user accounts, permissions, and group policies
- Deploy and configure network infrastructure including routers, switches, and firewalls
- Document IT processes and maintain updated knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
- Implement cybersecurity best practices and endpoint protection solutions
Qualifications
- 3+ years of hands-on IT support experience with Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and Active Directory administration
- Experience with ServiceNow or similar ticketing systems
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Valid Arizona driver's license for occasional on-site visits