Job Description
Join our innovative tech team in Tucson as an IT Support Specialist! We're seeking a skilled professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your expertise makes a real impact. If you're passionate about solving technical challenges and providing outstanding customer service, apply now!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows, macOS, and Linux environments
- Manage Active Directory, Azure AD, and cloud infrastructure troubleshooting
- Deploy and configure endpoint security solutions including EDR and MDM
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, Office 365, and cloud services (Azure, AWS)
- Strong scripting skills (PowerShell, Python) for automation
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent communication skills and customer service orientation