Job Description
Join our dynamic IT team as an IT Support Specialist in Albuquerque! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role offers competitive pay, growth opportunities, and the chance to work with cutting-edge technology in a collaborative environment.
Responsibilities
- Provide tier 1-2 technical support for hardware/software issues across 200+ users
- Deploy and manage Windows 10/11 workstations and cloud-based applications
- Monitor network performance using tools like SolarWinds and Wireshark
- Create and maintain documentation for IT procedures and user guides
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity best practices including endpoint protection
- Support cloud infrastructure including Azure AD and Office 365
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, Group Policy, and MDM solutions
- Strong troubleshooting skills for Windows/macOS and network connectivity
- Experience with ticketing systems (ServiceNow/Jira) and ITSM frameworks
- Excellent communication skills with ability to train non-technical staff
- Valid driver's license for occasional site visits