Job Description
Join our dynamic IT team as a Support Specialist in Louisville's thriving tech hub! We're seeking a passionate problem-solver to deliver exceptional technical support across our growing enterprise. Enjoy a collaborative environment with cutting-edge tools, competitive benefits, and clear career advancement paths. Help us transform how businesses operate through innovative IT solutions while making a tangible impact in our local community.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Azure AD, and cloud infrastructure
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and maintain network systems (Cisco, Fortinet)
- Document IT processes and create user training materials
- Collaborate with cross-functional teams on system integrations
- Provide Level 2/3 support escalation for complex incidents
Qualifications
- 3+ years enterprise IT support experience
- CompTIA A+, Network+, or Security+ certification
- Proficiency in Windows Server 2019/2022 and Linux
- Experience with ServiceNow or Jira ticketing systems
- Strong knowledge of cloud platforms (AWS/Azure)
- Excellent communication and customer service skills
- Ability to manage multiple priorities in fast-paced environments
- Bachelor's degree in IT or related field preferred