Job Description
Join our dynamic team as an IT Support Specialist in Memphis! We're seeking a tech-savvy professional to deliver exceptional technical assistance to our growing client base. You'll be the frontline hero resolving hardware/software issues, optimizing system performance, and ensuring seamless digital experiences. If you thrive in fast-paced environments and love solving complex puzzles, this role is your calling.
We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative culture. Help us shape Memphis's digital future while advancing your career!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and configure endpoints including workstations, mobile devices, and peripherals
- Create and maintain documentation for SOPs and technical procedures
- Provide remote/on-site support for 100+ employees across multiple locations
- Implement security protocols and patch management strategies
- Collaborate with vendors for hardware/software procurement and licensing
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent (MCSE/CCNP preferred)
- Proficiency in Windows 10/11, macOS, and mobile device management
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent problem-solving skills with customer-focused communication
- Ability to lift 50lbs and travel to client sites as needed