Job Description
Join NexusTech Solutions, a leading IT service provider in Las Vegas, as an IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional technical support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment. Be part of a team that values innovation, collaboration, and continuous learning.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows 10/11 and macOS environments
- Diagnose and resolve complex system outages and performance issues
- Implement security protocols and ensure compliance with company policies
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or help desk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call duties