Job Description
Join NexusTech Solutions as an IT Support Specialist and become the backbone of our dynamic technical infrastructure. We're seeking a passionate professional to deliver exceptional technical support across our Oklahoma City operations. You'll troubleshoot complex systems, implement security protocols, and ensure seamless digital experiences for 200+ employees. This role offers growth opportunities in cloud technologies and cybersecurity within a collaborative, innovation-driven environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud service integrations
- Implement and maintain cybersecurity best practices including VPN and endpoint protection
- Document IT processes and create technical knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Lead IT projects including system upgrades and migrations
- Train employees on digital security and efficient technology usage
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- Expert proficiency in Windows OS, Microsoft 365, and network troubleshooting
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong experience with Active Directory, Group Policy, and PowerShell scripting
- Proven ability to diagnose hardware/software issues and implement solutions
- Excellent communication skills with technical and non-technical stakeholders
- Experience with ITIL processes and service desk management
- Bachelor's degree in Computer Science or related field preferred