Job Description
Join our dynamic IT team in Detroit as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy a collaborative environment, cutting-edge technology, and opportunities for growth. If you're passionate about solving technical challenges and enhancing user experiences, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and prioritize incident resolution
- Deploy and maintain desktop/laptop systems and peripherals
- Administer user accounts and access controls
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and best practices
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification required
- Proficiency in Active Directory, Azure AD, and M365
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service skills
- Ability to lift 25lbs and work in varied environments