Job Description
Join our dynamic team at TechSolutions Inc., Omaha's leading technology innovator! We're seeking a passionate IT Support Specialist to deliver exceptional technical support to our growing client base. As a key member of our IT department, you'll play a crucial role in maintaining system efficiency and user satisfaction. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to work with cutting-edge technologies in Nebraska's thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory, Azure AD, and cloud-based applications
- Monitor system performance and implement security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Train users on technology best practices and new systems
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 and cloud technologies (Azure/O365)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Ability to lift 25 lbs and work flexible hours during system outages