Job Description
Join InnovateTech Solutions as a key player in our IT Support team! We're seeking a dynamic IT Support Specialist to provide exceptional technical assistance to our growing Raleigh-based operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on innovation and growth. Your expertise will directly impact our team's productivity and success in the heart of North Carolina's tech hub.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and cloud service integrations
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Lead cross-functional IT projects including system migrations
- Monitor system health and proactively resolve performance issues
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Strong experience with Microsoft 365 and cloud platforms
- Excellent troubleshooting skills for both hardware and software
- Ability to prioritize tasks in fast-paced environments
- Relevant degree in IT or equivalent technical experience