Job Description
Join our award-winning IT team in Atlanta! TechCorp Solutions is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our dynamic workforce. You'll be the frontline hero ensuring seamless operations across our hybrid environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's tech hubs.
Why TechCorp Solutions? We foster an inclusive culture where innovation meets collaboration. Our Atlanta office features state-of-the-art facilities, flexible work arrangements, and ongoing training programs to advance your career.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via phone, email, and ticketing systems
- Deploy and troubleshoot Windows/macOS workstations, peripherals, and mobile devices
- Manage Active Directory, Office 365, and cloud-based SaaS applications
- Document SOPs and knowledge base articles for recurring technical issues
- Collaborate with network engineers on infrastructure projects
- Lead hardware refresh cycles and asset management initiatives
- Conduct cybersecurity awareness training for staff
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certification (or willingness to obtain)
- Proficiency in Windows 10/11, macOS, and Microsoft 365 administration
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk software (ServiceNow, Jira, Zendesk)
- Excellent communication skills and customer service aptitude
- Ability to lift 30lbs for equipment deployments