Job Description
Join our dynamic IT team in Denver and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets via ServiceNow with SLA adherence
- Deploy and maintain Windows/macOS environments including Active Directory
- Execute endpoint security protocols and vulnerability patching
- Collaborate with cross-functional teams on IT infrastructure projects
- Document technical procedures and create knowledge base articles
- Conduct user training on new systems and security best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, Microsoft 365, and cloud services (Azure/O365)
- CompTIA A+/Network+ or equivalent certifications required
- Strong understanding of networking fundamentals and TCP/IP
- Experience with ITIL processes and service management tools
- Excellent troubleshooting skills with hardware/software diagnostics
- Ability to prioritize tasks and communicate technical concepts clearly
- BS in Computer Science or related field preferred