Job Description
Join our innovative Seattle-based team as a key IT Support Specialist! You'll be the technical backbone empowering our 200+ employees with seamless digital experiences. This hybrid role blends remote flexibility with in-person collaboration at our downtown headquarters. We offer competitive compensation, comprehensive health benefits, and opportunities for professional growth in a rapidly scaling tech environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint management solutions (Intune/SCCM)
- Document SOPs and knowledge base articles for IT processes
- Collaborate with vendors for hardware procurement and service contracts
- Lead cybersecurity awareness training and incident response
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certification required
- Experience with Microsoft 365 and cloud migration projects
- Strong scripting skills (PowerShell/Bash) for automation
- Ability to troubleshoot complex network issues (VPN, DNS, DHCP)
- Excellent communication skills with technical/non-technical stakeholders